Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Refunds are issued only after the returned item has been received and inspected.

To start a return, you can contact us at hello@marmarso.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@marmarso.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exception for Personalized & Custom-Made Items (EU Customers)

Please note that under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the 14-day right of withdrawal does not apply to goods that are made to the customer’s specifications or are clearly personalized. Accordingly, custom, engraved, bespoke, or made-to-order items purchased from MARMARSO are final sale and cannot be returned or refunded for change-of-mind reasons. This exception does not affect your statutory rights in the event the item arrives defective, damaged, or incorrect.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@marmarso.com.

Restock Fees

• A 25% restocking fee applies to items returned in original condition for reasons not related to product defect, damage, or fulfillment error. This fee helps cover non-recoverable processing, handling, and shipping costs.

• The restocking fee may be waived at our discretion if the item was damaged in transit or confirmed lost/stolen during delivery.
  
• For claims involving transit damage, customers must provide clear photo evidence of the item and packaging within 48 hours of delivery.

For stolen package claims

• Orders that included shipping insurance will be processed in accordance with the insurance provider’s claim process.
• A valid police report or official carrier documentation may be required before any refund or replacement is issued.
• MARMARSO reserves the right to deny claims that cannot be verified.
  

Shipping & Payment Information